Terms and conditions

As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below.
Please read these terms and conditions carefully before using this website and print a copy for your future reference.

1. General
1.1 We reserve the right to change these terms, conditions and privacy policies from time to time. You will be subject to the policies, terms and conditions in force at the time that you place your order.
1.2 We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website or its contents.

2. Order Process
2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The ‘payment confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on despatch of the products to you unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and Refunds) we will notify you of dispatch via email.

3. Delivery
3.1 This website is only for delivery of products to customers in the UK only.
3.2 Delivery charges are specified when you place an order. We make every effort to deliver goods within the estimated timescales set out by Royal Mail 2nd class service, however delays are occasionally inevitable due to unforeseen factors. The Toy Finder shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.3 Any products lost in transit will be replaced free of charge or refunded within 10 working days subject to stock availability. Please allow up to 10 working days from your despatch date for your order to arrive before contacting us through our ‘Contact Us’ webpage quoting your order number.

4. Payment
4.1 All payments will be directed to PayPal at the time you check out and we receive your order.
4.2 To ensure that your PayPal account is not being used without your consent, you will be redirected to PayPal Secure payment authorisation page where you will be asked to validate your personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. In performing these checks, you can rest assured that this is done only to confirm your identity, and all information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4.3 Online price errors. If we discover an error in the price of goods ordered, we will inform you as soon as possible (e.g. prior to the goods being despatched). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
4.4.1 If, in our opinion, any person or persons, engages in practices that call into question the fair use of our systems or processes, we reserve the right to cancel accounts and / or to restrict / block access to The Toy Finder for that person or persons.
4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.6 All prices are shown in £s sterling and exclude UK VAT (where applicable). VAT if applicable will be applied at the checkout at the applicable current rates.

5. Returns and Refunds
5.1 We are happy to exchange or refund products if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid The Toy Finder on line order reference number.
Please allow up to 10 working days for refunds and/or replacements to be processed. All refunds will be made using the same payment method where goods were purchased.
Your customers’ statutory rights are not affected.
5.2 Usually everything displayed on our site as In Stock is present in our business and available for immediate sale. In the unlikely event that any ordered goods are not readily available to us, you will receive an email notification of any Out of Stock products and be offered the opportunity to opt for an alternative product or a refund. If an alternative is not advised within 5 working days of our Out of Stock notification we reserve the right to cancel your order and refund any payment received. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way honouring any postal costs.
5.3 Orders damaged in transit will be dealt with on an individual basis. Please contact us via the ‘Contact Us’ webpage to discuss this within 5 working days of receiving your damaged order. Please note we may need photographs and the return of both the item and packaging. Please quote your order reference.

6. Safety
6.1 Safety is our priority at The Toy Finder. Please be aware that some products may contain small detachable parts and are NOT suitable for, and pose a hazard to, children under 3 years of age.
All of our products are certified to meet British safety standards and comply BS EN 71.

7. Intellectual Property
7.1 You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensor.

8. Exclusion of liability
8.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
8.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
8.3We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused because of unauthorised access to information provided by you.

9. Miscellaneous Provisions
9.1 The contract between The Toy Finder and you shall be governed by the laws of England and any dispute between us and you will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
9.2 We have selected our products on the basis that they will be used for domestic use only.
9.3 The Toy Finder shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

10 Privacy Policy
10.1 This privacy policy sets out how The Toy Finder uses and protects any information that you give when you use this website.
10.2 We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

11. What we collect
11.1 We may collect the following information:
Name and payment details.
Contact information including email address.
Demographic information such as postcode, preferences, and interests.
Other information relevant to customer surveys and/or offers.

12. What we do with the information we gather
12.1 We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
To process your order and obtain payment.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone Text or mail. We may use the information to customise the website according to your interests.

13. Security
13.1 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

14. How we use cookies
14.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
14..2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
14.3 Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
14.4 A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
14.5 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

15. Links to other websites
15.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

16. Data aggregation, analytics, and profile creation
16.1 We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes of advertising and cross platform targeting
16.2 We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our website.

17. Controlling your personal information
17.1 You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us via the ‘Contact Us’ web page.
17.2 We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about us which we think you may find interesting.
17.3 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us via the ‘Contact Us’ web page.
17.4 If you believe that any personal information we are holding about you is incorrect or incomplete, please write to us via the ‘Contact Us’ web page as soon as possible. We will promptly correct any information found to be incorrect.

This website is operated by The Toy Finder – 13 Ings Lane, Leeds. West Yorkshire. LS20 8DA

Please note our store is setup for delivery to the UK. If you are wanting to purchase from another country then please send us the name of the product, the quantity of the product and your postal address via the contact form and we will get back to you with a shipping quotation before taking payment via PayPal. Dismiss